Terms & Conditions

BOOKINGS & DEPOSITS

Your wedding or event date is secured once your booking fee has been paid and your booking has been confirmed in writing. The booking fee is non-refundable and is deducted from your final balance.

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QUOTES

All quotes are valid for 30 days unless otherwise stated. Flower prices are influenced by seasonal availability and market conditions. While every effort is made to honour your quote, adjustments may be required if significant wholesale price changes occur before your wedding date. Should this happen, I will always discuss the options with you before making any changes.

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PAYMENTS

The remaining balance is due three weeks before your wedding date. Orders placed within 30 days of your wedding may require full payment at the time of booking. Late payments may result in cancellation of your booking.

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SEASONAL FLOWERS

Vintage Milly specialises in seasonal florals. While every effort is made to source your requested flowers, nature doesn't always cooperate. Flower varieties, colours and availability can change due to weather, crop failures or supplier shortages. If substitutions are necessary, they will always be of similar style, colour, quality and value while maintaining the overall design aesthetic.

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CHANGES TO YOUR ORDER

Minor adjustments may be possible up to six weeks before your wedding. Any changes requested after this time cannot be guaranteed. Additional items will be quoted separately and are subject to availability.

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CANCELLATIONS

If you cancel your booking, the booking fee is non-refundable.

If cancellation occurs after flowers have been ordered or work has commenced, additional costs may apply.

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DELIVERY

Delivery fees are quoted separately. Vintage Milly is not responsible for delays caused by traffic, road closures, weather events or circumstances beyond reasonable control. Every effort will be made to arrive on time. Once flowers have been delivered to the agreed location, responsibility transfers to the client.

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FLOWER FRESHNESS

Fresh flowers are naturally delicate. To maximize their longevity, keep flowers in water where possible. Avoid direct sunlight and heat. Store in a cool location until required. Handle bouquets carefully. Vintage Milly cannot guarantee flower longevity once flowers have been delivered, as environmental conditions vary.

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HIRE ITEMS

Any vases, vessels, candles, stands or other styling items hired for your wedding are supplied through a trusted third-party hire company and remain the property of the relevant hire supplier. Hire items must be returned within the agreed timeframe and in the condition in which they were supplied, unless collection has been arranged with the supplier. Any lost, damaged or broken items may incur replacement or repair costs, which will be passed on to the client. Availability and hire fees are subject to the supplier's terms and conditions.

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PHOTOGRAPHY

Vintage Milly may photograph completed floral designs before or during your wedding for portfolio, website and social media purposes. If you would prefer your wedding not be featured, please let me know before your wedding day.

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FORCE MAJEURE

Vintage Milly cannot be held responsible for circumstances beyond reasonable control, including natural disasters, pandemics, extreme weather, supplier failures or government restrictions. Where possible, alternative solutions will be discussed.

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ACCEPTANCE

Payment of your booking fee confirms that you have read and accepted these Terms & Conditions.

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